Customer Service

Cancellations and refunds

How to make changes to or cancel your order

1.1. Schwabe Pharma (UK) Ltd is committed to providing its customers with products that meet their customers’ needs. However, we understand that there may be occasions when the items may not have been delivered correctly or that you no longer require the product. If this is the case then the customer has the right to return the unwanted Goods to the company free of charge within 14 days of the Delivery Date for a replacement or full credit or refund as long as the goods are unused and are returned with the original packaging. However, if the item(s) are either faulty or damaged then the customer has the right to return them for replacement or full credit or refund within 30 days of the Delivery Date.

1.2. In the event of a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

1.3. Your statutory rights are not affected

1.4. To return an item, please enclose a note in the package stating why it is being returned, whether you would like a replacement or refund, your name, full address and a daytime telephone number. We do not keep individuals’ credit or debit card details for data protection reasons, so a member of our Customer Care Team will need to contact you to obtain this information before a refund can take place.

1.5. Address the package to FREEPOST RRZA-BREE-ZZUA, Schwabe Pharma (UK) Ltd, Alexander House, Mere Park, Marlow, Bucks, SL7 1FX and send it to us, free of charge, at your local post office

1.6. Please note that all returns are evaluated before being processed.

1.7. If for any reason you need assistance with your queries, please email our Customer Care Team at or call 01628 401980.

Our phone line is open Monday to Thursday 9am – 5pm and Friday 9am-4pm. Closed on weekends and Bank Holidays. You can leave a message at any time.